At Your Appointment
Please arrive 10 minutes prior to your appointment time. Your pet will have an initial 30-minute detailed consultation with one of our referral vets and a diagnostic and treatment plan subsequently formulated. We should have received all medical and imaging history from your primary care vets however please mention any other problems which may be relevant at this time.
There are a number of items that need to be completed and brought with you;
• Your insurance policy certificate
• A signed insurance claim form (this can be completed in the practice)
• ALL current medications
• Any relevant medical history other than which has been sent by your primary care vets.
We always aim to provide clients with accurate estimates prior to procedures being performed. Please be aware that these estimates will be discussed in the consultation and are subject to change once your pet is assessed.
Before your appointment
Your pet may be admitted on the same day as your initial consultation so please ensure they have nil by mouth after midnight on the morning of their appointment. Always allow access to fresh water. If your pet is diabetic or on medications, please call us so we can advise you on how to proceed. If your pet requires a specific diet, please bring this in with you. Please note we cannot provide a raw food diet due to infection control protocols.
Overnight Hospitalisation
In many cases we will need to hospitalise patients overnight to allow for investigations or following on from surgical procedures. We unfortunately cannot accept toys or blankets from home into the practice, however we have plenty of bedding to keep them comfortable. Rest assured your pet will be well cared for and you will receive daily updates from our team. Our dedicated night team are on hand out of hours ensuring care of your pets continues 24/7. Please discuss visitation with your veterinary surgeon as this is assessed on a case-by-case basis.
Home Time
When its time for your pet to be discharged you will be contacted to arrange an appointment time suitable for you. Our team will ensure that all discharge instructions are clear and that you understand any on-going plan. Further appointments may need to arranged. A detailed report will be sent to your usual vet within the following 7 days. Please note your pet may be discharged prior to receiving pending laboratory or imaging reports. If this is the case your veterinary surgeon will contact, you when these are available.